Terms of use

Your Agreement to these Terms of Use

Welcome to Milkywire! Thanks for stopping by our Terms of Use section. It contains important information, so please have a careful read-through and make sure you understand it all.

These Terms of Use (the “Terms”) concern all users of the Milkywire App, which is distributed on the AppStore and on Google Play, and users of the Milkywire website (collectively referred to as the “Services”), which are provided by Milkywire AB, org. ID No. 559156-8018, having its registered address at Sveavägen 49, 113 59 Stockholm, named in these terms as "Milkywire", "we" or "us". All uses of "you" refers to you as a user of the Services. By using our Services, you agree to comply with these Terms, as well as  our Privacy policy and Cookie policy. If you use our Services for an organization, you accept these terms on behalf of the organization. 

The Services

Milkywire provides an online giving platform, made available through the Services, that allows users to make monetary donations (individually referred to as “Donation” and collectively as the “Donations”) to support screened, locally-rooted initiatives to protect the planet (individually referred to as "Impacter" and collectively as “Impacters”). Donations are made to WRLD Foundation Sweden, org. ID No. 802526-9328 (the “Foundation”), who expends the donations received by making grants to support Impacters visible through the Services.The Foundation retains control over the Donation and shall use its best efforts to give grants to the Impacter chosen by the user, but if that project is retired, overfunded, or for any other reason is unable to receive grants from the Foundation, the Donation will be used to support other Impacters working for a similar cause. 

Milkywire’s giving platform provides opportunities to make efficient charitable donations online. For avoidance of doubt, we do not provide any legal, financial, tax or other professional advice. In addition, Milkywire is not a financial institution, broker, creditor, a 501(c)(3) nonprofit organization or other form of charity. 

Milkywire also provides a website dedicated to corporate donors (the “Partner Portal”), through which you may invite users and create user accounts on their behalf. Through the Partner Portal you may create a corporate user profile (the “Corporate Profile”) and gather aggregate input from your invitees about their charitable preferences as expressed through the use of the Services. The Partner Portal allows you to select charitable causes to support and provides an overview of your charitable giving. Once you have made a decision for your donation, Milkywire will provide you instructions for how to proceed with your donation to an Impacter.

By creating an account and using the Services, you agree to the Terms, the privacy policy and cookie policy. If you do not agree to these Terms, you may not create an account or use the Services. We continuously work to improve our Services, and may change or revise these Terms, the Privacy policy or Cookie policy from time to time. It is the responsibility of the user to read the Terms, and by continuing to use the Services, you accept any new Terms. By accepting these Terms, you also agree to comply with applicable law.

Who may use our Services

To sign up for an account with Milkywire and use the Services, you must be at least 18 years old. If you are under 18 years old, but are at least 16 years old, you may only use the Services with the approval of a parent or a guardian, in which case you must notify said parent or guardian of any change we make to these Terms.

These terms are personal to you, and cannot be sublicensed, assigned or otherwise transferred by you to another party.

User accounts

To access the Services in full you must have a user account. The user account is either created directly on the platform or through a third party service (currently Facebook, Google, and Apple) from which personal information provided by you to the third party, such as your name, email address, and other information that the third party service allow us to access, will be used for the purpose of creating your Milkywire user account.

You are responsible for safeguarding your login credentials, and the activity on your account, whether or not you authorized that activity. You should immediately notify us of any unauthorized use of your account (support@milkywire.com).

Use of Services

Through the Services you get access to a community of Impacters. We believe in people doing great things and we also believe in you, doing great things through the use of the Services. Therefore you may not:

  • Harass, intimidate, defame, abuse, threaten other users or Impacters

  • Post or promote content containing sexually explicit material, violence or discrimination on the basis of someone's race, sex, religion, nationality, disability, sexual orientation or age

  • Distribute, license, transfer or sell any of the Services or part thereof

  • Spam or solicit our users or Impacters

  • Use the Services, without our written consent, for any commercial or unauthorized purpose, including communicating or facilitating any commercial advertisement

  • Use content from our Services unless you obtain permission from its owner or are otherwise permitted by law

  • Use or attempt to use another's account, service or system without authorization from Milkywire, or create a false identity on the Services

  • Use the Services to upload, transmit, distribute, store or otherwise make available in any way: files that contain viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful

  • Make unauthorized copies, modify, adapt or create any derivative works of the Services, including any source code, algorithms, methods or techniques embodied by the Services, or any content.

  • Reverse engineer or access the Services for competitive reasons using ideas or features similar to the Services, or copying features or other visual contents of the Services.

We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law.

We try to ensure that the information provided in connection to the Services is accurate, but sometimes there may be a delay in updating information, or it may contain typographical errors or other inaccuracies. We do not, to the extent permitted by law, accept responsibility for the accuracy or otherwise of such content.



Through the Services, we offer you the option to make a Donation on a recurring basis (“Monthly Donation”), and by choosing to participate in such a feature you acknowledge that the Monthly Donation will include recurring Donations and is renewed automatically for successive renewal periods of the same duration as the initial term, unless and until you actively opt out of the Monthly Donation, which can be done via the Services or by email (support@milkywire.com). During the full duration of the consecutive Monthly Donation periods you grant Milkywire the authorization to bill your selected payment method, including but not limited to payment cards, direct debit or similar (collectively the “Payment Method”), of the applicable donation amount on a periodic basis until you terminate the recurring donations by opting out of the Monthly Donation, and you agree to maintain up to date and accurate payment information on your account. If you decide to change the Payment Method via the Services, revise the recurring donation amount, or terminate the Monthly Donation, it will only apply to donations that take place after Milkywire receives notice of such changes or termination. By not terminating your Monthly Donation prior to a scheduled donation, you extend Milkwire’s continued authorization to bill your selected Payment Method for the Monthly Donation in accordance with these terms. In the event that a project, which you have chosen to support with your Monthly Donation, is retired, the amount that was reserved for that project will be evenly distributed over the other Impact projects that you support with your Monthly Donation. If you do not have any additional Impact projects in your Monthly Donation, it will be terminated. Regardless, you will be informed about the status update of the Impact project.

When you make a Donation through the Services, you agree to provide us information required by our payment processing partners to proceed with the transaction (“Payment Information”). You also agree to adhere to applicable terms of service of our processing partners (currently via Klarna for card payments, direct debit, and direct bank transfer, as well as via Stripe for card payments). All information regarding payments and transactions will be handled in accordance with our Privacy Notice. By providing us with the Payment Information you grant our payment processing partners the right to bill your selected Payment Method for any Donation made and other fees associated with your use of the Services included but not limited to transaction fees and similar. Neither Milkywire nor the Foundation offers refunds on any Donation. As a user, you acknowledge and agree that it is your responsibility to ensure that you understand the financial, legal and tax implications before using the Services or making a Donation. If you are uncertain about the financial or tax implications of making a Donation, we recommend you to consult professional advisors.


More information about how we process personal data can be found in our Privacy Notice.

Intellectual property

We respect intellectual property rights, and expect nothing less from you. Intellectual property rights include but are not limited to, all patents, inventions, patent applications, unpatented inventions, design rights, copyrights, trademarks, tarde names, service names, domain name rights, as well as all forms of protection of a similar nature anywhere in the world.

We take reasonable steps to promptly remove from our Services any infringing material that we become aware of. If Milkywire becomes aware that one of its users has repeatedly infringed copyrights, we will terminate the user's account immediately.

Users should notify Milkwire if they become aware of or suspect copyright infringement while using the Services.

These Terms do not grant you to share any material which does or may infringe trademark or other intellectual property or privacy rights of any other person without their consent.


Term and termination

The term for our Services commences upon creation of an account with us and shall remain in force until the account is terminated.  

To terminate the account, including Corporate Profile, go to the website or app and follow the instructions, or contact us by sending an email to support@milkywire.com.  

Upon termination, your right to access the Services will be revoked immediately. Any Services still ongoing shall be carried through in accordance with these Terms. Obligations arising from any breach of contract during the term of these Terms shall not be affected by termination. 

We reserve the right to terminate your account if you: 

  • Breach or violate these Terms or any other provisions set up by us; or

  • Use the website, app or the Services in any way that does not comply with the intended purposes or is otherwise harmful for us or any third person. 

Whistleblower policy

Milkywire is committed to the highest possible standards of openness, honesty and accountability. Our whistleblowing function (www.milkywire.com/whistleblowing) lets you raise a concern about something that doesn’t seem right. Anything that you think might seriously affect Milkywire, our donors, or the projects on our platform is worth reporting. Tell us about the issue and we will investigate it further. The whistleblowing function is anonymous and your information will not be shared externally. 


Limitation of liability

Our liability to you will be limited as follows:

  • We shall not be liable to you, whether in contract or tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

  • Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums donated by you in connection to the Services under the applicable contract.


Governing law

This agreement shall be governed by and will be construed in accordance with Swedish law. Any dispute, controversy or claim arising out of or in connection with this agreement, shall be settled by arbitration in accordance with the Rules for Expedited Arbitrations of the Arbitration Institute of the Stockholm Chamber of Commerce. The place of arbitration shall be in Stockholm, Sweden. 

We welcome feedback, comments and suggestions for improvements to the Services by emailing us.

That’s it! If you have any questions or comments that you’d like to share with us, don’t hesitate to reach out (support@milkywire.com). We hope you’ll enjoy the Milkywire universe as much as we do.


Last updated: 11th January 2022